Frequently asked questions
What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be unused, in original condition, and returned with proof of purchase. Please contact us before sending anything back.
Are any purchases final sale?
Yes. Items marked as Final Sale or Clearance, as well as gift cards, are not eligible for returns or refunds.
When will I get my order?
Orders are usually processed within 1–3 business days. After shipping, delivery typically takes 3–5 business days, depending on your location and shipping carrier.
Where are your products manufactured?
Our products are sourced from trusted manufacturers and suppliers located in different regions. We work with partners who meet our quality and production standards.
How much does shipping cost?
Shipping costs are calculated at checkout and may vary based on your location and order size. Any applicable fees are always shown before you complete your purchase.
Will I receive a tracking number?
Yes. Once your order is shipped, tracking information will be sent to your email, when available.
Can I cancel or change my order?
You may request a cancellation or change before your order is shipped. Once shipped, the order must follow our return policy.
Is my personal information safe?
Yes. We take privacy and security seriously and only collect information necessary to process your order and improve your experience.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos. We’ll fix the issue as quickly as possible.